Job Title: Service Coordinator

Requisition ID: 11039

Location:

AnyTown, WA, US, 98225

Home-based Position: No

Regular/Temporary: Regular

Job Type: Full-Time

Job Description:

EnerSys® is an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing demand for energy efficiency, reliability and sustainability. We are driven by a passion to provide people everywhere with accessible power to help them work and live better. Our people are our strength, an endless resource for innovation, insight and enthusiasm.

This position will report to our EnerSys Energy Systems business, which serves the telecom, cable broadband, industrial, renewable, and data center markets. Our portfolio combines our stored energy expertise with power systems, enclosures, and renewable energy products to deliver world-class solutions for diverse applications such as 5G, broadband, Internet of Things (IoT), data center, and solar power. Our cutting-edge technology includes Lithium batteries, Fault Managed Power Systems, and Extended Run Time battery backup systems that improve the reliability and resiliency of broadband networks.

EnerSys has over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. Some of our brands include PowerSafe, DataSafe, and Genesis batteries; Cordex power; and Outback Power renewable energy products. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

What We’re Offering

Paid holidays per year, plus sick time and vacation time
Full benefit plan including, extended medical, vision and dental
Life Insurance, long term disability and a salary continuance plan
Tuition reimbursement plan
6% RRSP employer matching program

Compensation Range: $42,300-$52,000

Compensation may vary based on applicant's work experience, education level, skill set, and/or location.

Job Purpose

Coordinate and execute administrative and supportive account, sales and service activities. Handle questions, complaints and requests from customers, within company policies and procedures, in order to support the unit in realizing commercial objectives and contribute to customer satisfaction.

Essential Duties and Responsibilities

Enter inventory receipts and shipments in the ERP system and participate in physical inventory two times per year minimum, including reconciliation.
Sales order management: enter sales orders as quote, provide order status, scheduled ship date, actual ship date, pro number, proof of delivery, etc.
Actively manage repair service orders to ensure customer expectations are met or exceeded.
Handle freight damage, product returns, credits, and parts shortages and complete quality alerts and work with Customer Service Specialist to bring to resolution.
Act as a customer liaison with the internal departments.
Follow ISO procedures, document control, and provide general administrative support.
Track, monitor and escalate corrective actions within agreed timeframes; escalate and resolve anomalies and concerns without delay, especially where KPI’s may be affected.
Oversee improvements to operational functions to increase the effectiveness, efficiency, coordination, and communication between these functions and support departments.
Coordinate with the Forwarder Shipping Agent to complete the customs declaration of export products
Responsible for customs clearance of imported materials and equipment.
Coordinate with the Commodity Inspection Bureau to complete the inspection of export products.
No supervisory responsibilities for this role.
All other duties as assigned.

Qualifications

Minimum Qualifications

High school diploma or equivalent
1-2 years order entry experience or equivalent experience.
Exceptional written and verbal communication skills; professional telephone and email etiquette
Detail-oriented, coupled with the ability to multi-task and prioritize workload.
Computer literate in Outlook, Word, Excel, and database systems (e.g., ERP, MRP, CRM)

Preferred Qualifications

Associate's degree in a related field
Experience working in returns and repairs is an asset.

General Job Requirements

Must be able to frequently bend; twist; reach; stoop; kneel or crouch.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/Minority/Female/Vets/Disabled