Job Title: Customer Service Specialist

Requisition ID: 11021

Location:

Anytown, FL, US, 33805 Anytown, GA, US, 30093 Anytown, NC, US, 27609 Anytown, MS, US, 38601 Anytown, PA, US, 19610

Home-based Position: Yes

Regular/Temporary: Regular

Job Type: Full-Time

Job Description:

EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

What We’re Offering

Paid time off plus paid holidays
Medical/dental/vision insurance plan
Life insurance, short/long term disability, tuition reimbursement, flex spending, and employee stock purchase plan
401K plan
Culture: We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continentally strive to foster teamwork, engagement and enhance our employee’s skills and competence by providing appropriate training.

Compensation Range: $24.56 To $30.76

Compensation may vary based on applicant's work experience, education level, skill set, and/or location.

Job Purpose

The Customer Service Specialist I manages customer accounts. They are
involved in the day-to-day coordination of customer activities, as well as
addressing inquiries and resolves complaints. They will actively work to identify
customer needs and meet or exceed those needs. The CSS I will coordinate
with the Sales team to ensure customer questions, complaints, and requests are
addressed timely and accurately while providing the most valued customer
experience.

Essential Duties and Responsibilities

• Coordinate cross-functionally to answer inquiries and resolve issues.
• Stay current with customer requirements and service level agreements.
• Review orders entered for accuracy.
• Participate in EOS (Enersys Operating System) activities and identify areas for
process improvement.
• Run reports and monitor performance metrics.
• Exercise decision-making capabilities to resolve customer issues quickly and
effectively.
• Liaise with accounts department in relation to customers with credit or
invoice issues.
• Process all warranty claims and advise customer of outcomes.
• Coordinate with the Sales team to inform the Customer when delivery dates
change.
• Coordinate or prepare shipping documents including detailing agreed onsite
loading requirements.
• Coordinate and process returns, cancellations, and credit requests and gain
appropriate approvals.
• Prepare invoices for each product shipment.
• Perform other duties as assigned

Qualifications

Minimum Qualifications
• 1-3 years account/customer service experience in a fast-paced office
environment
• Competent computer skills in Microsoft Office
• Excellent customer service skills and have an outstanding phone manner
• Possess strong communication skills, as liaison with customers and internal
stakeholders, is a large focus within the job
• Well organized and possess a high level of administration ability to effectively
manage the complexity and order volumes
• Proficient in using ERP/MRP enterprise software packages
• Thrives as part of a team and collaborates with team members
Preferred Qualifications
• Knowledge of SAP
• Knowledge of INCO terms
• Experience with LEAN principles
• An understanding of manufacturing processes, production planning,

General Job Requirements

This position will work in an office setting, expect minimal physical demands.
Must be able to frequently bend; twist; reach; stoop; kneel or crouch.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/Minority/Female/Vets/Disabled

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