Job Title:  Field Quality Auditor II

Job Purpose

Will inspect the quality of work that our service teams perform and submit reports on each audit.

The Field Quality Auditor will provide quality assurance support to the field service team and ensure that service workmanship and deliverables meet customer specifications.  The Quality Auditor will inspect the quality of work that our service teams perform and submit reports on each audit.

 Quality Auditor to become a part of our team and continue our heritage of producing goods that meet the highest quality standards. Conducting audits of our installation processes and goods, identifying areas for improvement, and putting quality control measures into place will all be crucial tasks performed by the quality auditor. Furthermore, the Quality Auditor will work closely with our Quality Control team to spearhead projects for ongoing improvement.

Essential Duties and Responsibilities

• Reviews design plans, process procedures, test procedures, and quality manuals to understand the scope, requirements, and function of products.
• Ensures products & services meet the organizations and customers’ quality and product integrity requirements.
• Supports field services operations team by providing analysis and expertise throughout the inspection process.
• Identifies problems in the installation process; recommends and/or implements corrective measures.
• Assists in the development of quality control monitoring protocols.
• Work with Project Managers and lead techs to set audit schedules performed virtually and in person.
• Assists the installation teams with questions they may have on customer specifications and provides guidance to ensure adherence to customer specifications.
• Performs other duties as assigned.
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• Create and manage an internal audit plan to ensure operations standards and legal obligations are followed
• Create and execute procedures and controls for effectively managing quality procedures
• Help the operations, constructions and project managers execute quality control procedures
• Perform scheduled and surprise quality audits of technicians, subcontractors and construction sites
• Ensure that all policies, processes and controls are properly documented
• Perform comprehensive assessments of systems, operations and organizational processes to find areas that could want modification and enhancements.

Qualifications

Qualifications

Minimum Qualifications

• Minimum of 3 years’ experience in the telecommunication industry.
• High School diploma.

General Job Requirements

• This position requires you to drive a company vehicle. Therefore, you must be able to meet the company’s driving requirements. Certain vehicles may also require a specific driver’s license and have additional driving requirements.
• Must be able and willing to do overnight travel
• Thorough understanding of scheduling techniques and customer standards
• Competence with concepts and methods of commercial construction
• Good interpersonal skills and the capacity to work well with field personnel and contractors
• Must be able to stand for long periods of time

General Job Requirements