Job Title:  Senior Field Service Technician IV

Job Purpose

EnerSys is seeking a highly motivated and skilled SR Field Service Technician IV to join our growing Energy Systems team! In this role, you will be a technical expert and leader, providing advanced on-site support to our valued customers. If you are a customer-centric individual with a strong technical background, excellent problem-solving skills, a passion for delivering exceptional service, and proven leadership abilities, we encourage you to apply!

You will be responsible for the installation, maintenance, repair, and troubleshooting of complex equipment and systems, with a focus on quality control, ensuring optimal performance and minimizing downtime. You will also play a key role in mentoring and training junior technicians, ensuring the highest level of service delivery across the team.

Essential Duties and Responsibilities

Advanced Field Service Expertise:

• Provide expert-level technical support to customers, including installation, commissioning, maintenance, and repair of complex battery equipment and power systems.
• Diagnose and troubleshoot intricate technical issues, utilizing your in-depth knowledge and advanced diagnostic tools.
• Perform preventative maintenance, system upgrades, and performance optimization to ensure maximum uptime and reliability.
• Proactively identify potential issues and implement preventative measures to avoid costly downtime.
• Serve as a technical escalation point for complex issues encountered by junior technicians.
• Develop and implement advanced troubleshooting techniques and best practices for the team.

Customer Focus:

• Build and maintain strong relationships with customers by providing timely, efficient, and professional service.
• Effectively communicate technical information to customers in a clear and understandable manner.
• Act as a trusted advisor to customers, providing guidance and recommendations on best practices for equipment operation, maintenance, and safety.
• Conduct on-site customer training and knowledge transfer sessions.
• Proactively identify and address customer needs, exceeding their expectations whenever possible.

Safety and Compliance:

• Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO9000 standards.
• Operate material handling equipment safely and maintain a clean and organized work environment.
• Demonstrate safe work procedures when using hand and power tools.
• Complete all required safety and compliance training.
• Champion a safety-first culture within the team, ensuring all technicians adhere to safety protocols.

Training and Mentorship:

• Train and mentor junior technicians, sharing your expertise and knowledge to enhance their skills and development.

• Provide technical guidance and support to colleagues, contributing to the overall success of the team.
• Conduct regular skills assessments and provide feedback to junior technicians to foster their growth.

Project Management:

• Lead and manage small to medium-scale field service projects, ensuring timely completion and adherence to project specifications.
• Coordinate with internal teams and external vendors to ensure seamless project execution.
• Develop project plans, allocate resources, and monitor progress to ensure successful project outcomes.

Administration and Reporting:

• Meticulously document all service activities, including maintenance records, repair logs, and customer interactions.
• Prepare detailed technical reports and presentations for internal and external stakeholders.
• Analyze performance data and identify trends to improve service delivery and efficiency.
• Contribute to the development and improvement of field service processes and documentation.

Qualifications

Education and Experience:

• Technical degree or equivalent certification in a relevant field (e.g., electrical engineering, electronics technology).
• 5+ years of proven experience as a Field Service Technician, demonstrating progressive responsibility and technical expertise in the battery and power systems industry.
• Demonstrated experience in leading and mentoring junior technicians.

Technical Skills:

• In-depth knowledge of battery technologies (including Lithium-ion, VRLA, NiCd), UPS systems, power distribution equipment, and related systems.
• Advanced troubleshooting and diagnostic skills, including the ability to interpret schematics, wiring diagrams, and technical manuals.
• Proficiency in using specialized tools and test equipment.
• Strong understanding of power electronics, control systems, and industrial communication protocols.

Other Skills:

• Excellent communication, interpersonal, and customer service skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team.
• Valid driver's license with a clean driving record.
• Willingness to travel extensively and work flexible hours as needed.
• Proven leadership skills and the ability to motivate and guide others.

General Job Requirements