Job Title: Senior Service Coordinator

Requisition ID: 13225

Location:

Anytown, AL, US, 35005 Anytown, OR, US, 97202 Anytown, NM, US, 87102 Anytown, AZ, US, 85001 Anytown, MA, US, 01001 Anytown, KS, US, 64030 Anytown, OK, US, 73008 Anytown, ND, US, 58001 Anytown, SD, US, 57001 Anytown, VA, US, 20120 Anytown, NJ, US, 07005 Anytown, KY, US, 40018 Anytown, WI, US, 53001 Anytown, WV, US, 24701 Anytown, SC, US, 29154 Anytown, MO, US, 64120 Anytown, IN, US, 46001 Anytown, DC, US, 20001 Anytown, NC, US, 27609 Anytown, TN, US, 37363 Anytown, MI, US, 48377 Anytown, PA, US, 19610 Anytown, WY, US, 82001 Anytown, MN, US, 55177 Anyown, UT, US, 84123 Anytown, WA, US, 98390 Anytown, NV, US, 89012 Anytown, FL, US, 33805 Anytown, ID, US, 83816 Anytown, MS, US, 38601 Anytown, CO, US, 80503 Anytown, IL, US, 60446 Anytown, CA, US, 91710 Anytown, CT, US, 06101 Anytown, IA, US, 50001 Anytown, NY, US, 13057 Anytown, DE, US, 19707 Anytown, MT, US, 59001 Anytown, AR, US, 71630 Anytown, HI, US, 96704 Anytown, NH, US, 03031 Anytown, OH, US, 43127 Anytown, RI, US, 02801 Anytown, GA, US, 30093 Anytown, TX, US, 75006 Anytown, LA, US, 70032 Anytown, VT, US, 05001 Anytown, ME, US, 04098 Anytown, MD, US, 21061 Anytown, NE, US, 68104

Home-based Position: Yes

Regular/Temporary: Regular

Job Type: Full-Time

Job Description:

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

What We’re Offering

Paid time off plus paid holidays
Medical/dental/vision insurance plan
Life insurance, short/long term disability, tuition reimbursement, flex spending, and employee stock purchase plan
401K plan
Culture: We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continually strive to foster teamwork, engagement and enhance our employee’s skills and competence by providing appropriate training.

Compensation Range: 28.32-35.48 hourly plus quarterly sales bonus

Compensation may vary based on applicant's work experience, education level, skill set, and/or location.

Job Purpose

Coordinate and execute administrative and supportive account, sales and service activities. Handle questions, complaints and requests from customers, within company policies and procedures, in order to support the unit in realizing commercial objectives and contribute to customer satisfaction

Essential Duties and Responsibilities

Follows all company policies and procedures as listed, but not limited to:

Warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000
Improving service image & satisfaction
Receiving service calls
Dispatch service calls to techs one at a time
Service time and utilization administration
Service invoicing
Administer PMA program reports
Coordinate service parts pickup for service techs and customers
Service inventory control
Used equipment management administration
Service call follow-ups
Service marketing support

Service reporting:

Log all service calls in the service request program in a timely fashion
Stock reordering
Special service customer programs
Organize and maintain service file system; file correspondence and records
Prepare outgoing service mail and correspondence, including emails and faxes
Maintain a safe, orderly, and clean working environment
Attend forklift operator training to accept and release shipments
Enter inventory receipts and shipments in the system; participate in physical inventory at least twice per year, including reconciliation
Sales order management: enter orders, provide order status, scheduled/actual ship date, PRO number, proof of delivery, etc.
Assist in resolving order-related issues
Coordinate service and installation for stationary products; handle freight damage, product returns, credits, and parts shortages; complete quality alerts and work with Customer Service
Specialist to resolve issues
Follow ISO procedures, document control, and provide general administrative support
Track, monitor, and escalate corrective actions within agreed timeframes; resolve anomalies promptly, especially where KPIs may be impacted
Oversee improvements to operational functions to increase effectiveness, efficiency, coordination, and communication across departments
Coordinate with forwarder/shipping agent for export customs declarations
Manage customs clearance for imported materials and equipment
Coordinate with Commodity Inspection Bureau for export inspections

Qualifications

High school diploma or equivalent
5+ years order entry experience or equivalent experience.

Preferred Qualifications

Associate's degree or higher in a related field

General Job Requirements

Generic

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Know Your Rights

Know Your Rights (Spanish)

We use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials.