Job Title: Senior Service Coordinator

Requisition ID: 13465

Location:

Anytown, PA, US, 19605 Anytown, VT, US, 05001 Anytown, VA, US, 20120 Anytown, RI, US, 02801 Anytown, CA, US, 91710 Anytown, OH, US, 43127 Anytown, KS, US, 64030 Anytown, TN, US, 37363 Anytown, OK, US, 73008 Anytown, SD, US, 57001 AnyTown, WA, US, 98225 Anytown, MD, US, 21061 Anytown, MN, US, 55177 Anytown, GA, US, 30093 Anytown, MI, US, 48377 Anytown, CO, US, 80503 Anytown, OR, US, 97202 Anytown, SC, US, 29154 Anytown, WY, US, 82001 Anytown, ND, US, 58001 Anytown, IA, US, 50001 Anytown, MO, US, 64120 Anytown, KY, US, 40018 Anytown, NM, US, 87102 Anyown, UT, US, 84123 Anytown, WA, US, 98390 Anytown, ME, US, 04098 Anytown, MA, US, 01001 Anytown, TX, US, 75006 Anytown, MT, US, 59001 Anytown, LA, US, 70032 Anytown, AZ, US, 85001 Anytown, WI, US, 53001 Anytown, IN, US, 46001 Anytown, NY, US, 13057 Anytown, DE, US, 19707 Anytown, CT, US, 06101 Anytown, NC, US, 27609 Anytown, NJ, US, 07005 Anytown, NE, US, 68104 Anytown, NH, US, 03031 Anytown, WV, US, 24701 Anytown, AR, US, 71630 Anytown, MS, US, 38601 Anytown, PA, US, 19610 Anytown, FL, US, 33805 Anytown, IL, US, 60446 Anytown, AL, US, 35005 Anytown, ID, US, 83816 Anytown, DC, US, 20001 Anytown, NV, US, 89012

Home-based Position: Yes

Regular/Temporary: Regular

Job Type: Full-Time

Job Description:

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

What We’re Offering

Paid time off plus paid holidays
Medical/dental/vision insurance plan
Life insurance, short/long term disability, tuition reimbursement, flex spending, and employee stock purchase plan
401K plan
Culture: We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continually strive to foster teamwork, engagement and enhance our employee’s skills and competence by providing appropriate training.

Compensation Range: 28.00-35.00 hourly plus sales bonus

Compensation may vary based on applicant's work experience, education level, skill set, and/or location.

Job Purpose

Job Purpose

Coordinate and execute administrative and supportive account, sales and service activities. Handle questions, complaints, and requests from customers, within company policies and procedures, in order to support the unit in realizing commercial objectives and contribute to customer satisfaction.

Essential Duties and Responsibilities

Responsibilities

Enter inventory receipts and shipments in computer system and participate in physical inventory two times per year minimum, including reconciliation.
Sales order management, enter sales orders as quote, provide order status, scheduled ship date, actual ship date, pro number, proof of deliver, etc. Assist in resolution of order related issues. Coordinate service and installation for Stationary products, handle freight damage, product returns, credits and parts shortages and complete quality alerts and work with Customer Service Specialist to bring to resolution.
Follow ISO procedures, document control, and provide general administrative support.
This position could include supervisory responsibilities.
Perform other duties as assigned.

Qualifications

Required Qualifications

Education:

High School Diploma or equivalent

Experience:

5 years order entry experience or equivalent experience

Other Requirements

English language proficiency

Knowledge of software, intermediate to advanced MS Excel skills

Ability to work independently on multiple projects simultaneously
Detail-oriented, even during repetitive tasks, very well organized

A positive, proactive approach to problem-solving.

Desirable Qualifications and Skills

Associates or Bachelor’s Degree in Administration, Commerce, or Finance

General Job Requirements

This position will work in an office setting; expect minimal physical demands

General Job Requirements

Generic

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Know Your Rights

Know Your Rights (Spanish)

We use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials.