Job Title: Senior Service Technician

Requisition ID: 11097

Location:

Anytown, NC, US, 27609

Home-based Position: No

Regular/Temporary: Regular

Job Type: Full-Time

Job Description:

EnerSys® is an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing demand for energy efficiency, reliability and sustainability. We are driven by a passion to provide people everywhere with accessible power to help them work and live better. Our people are our strength, an endless resource for innovation, insight and enthusiasm.

This position will report to our EnerSys Energy Systems business, which serves the telecom, cable broadband, industrial, renewable, and data center markets. Our portfolio combines our stored energy expertise with power systems, enclosures, and renewable energy products to deliver world-class solutions for diverse applications such as 5G, broadband, Internet of Things (IoT), data center, and solar power. Our cutting-edge technology includes Lithium batteries, Fault Managed Power Systems, and Extended Run Time battery backup systems that improve the reliability and resiliency of broadband networks.

EnerSys has over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. Some of our brands include PowerSafe, DataSafe, and Genesis batteries; Cordex power; and Outback Power renewable energy products. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

Job Purpose

Provide technical and application support for EnerSys products and services, in the assigned area against profitable margins and in line with the business plan, in order to contribute to the realization of service-related sales and service targets.

Essential Duties and Responsibilities

Exercising discretion and independent judgment when dealing with critical matters within the organization
Administration of the invoices from customers, by approving and coding warranty claims, sales policy claims and customer usage credits
Assist in the analysis in ensuring the warranty budget is met
Analyze and track trends in warranty
Work directly with Engineering and Quality to ensure Quality products
Answer warranty inquiries for each product line
Exercise discretion and independent judgment when dealing with critical matters
Lead projects to solve warranty issues at customer sites
Troubleshoot customer field issues with installed charger & battery systems
Maintain positive relationships with customers through incident resolution
This job has the potential at some locations to Work with Sales and Technical departments to manage processes to resolve customer issues with EnerSys related products on site including Warranty issues and chargeable issues
Produce, analyze and maintain the necessary documentation to deliver reports and outcomes to both internal and external customers
Work closely with Field Service Engineers to ensure customer requirements and expectations are met and communicated in a timely manner
This position could require occasional travel to customer sites
Other duties as assigned

Qualifications

Minimum Qualifications
Must have basic English language skills to enable written and spoken communication with managers, co-workers, and auditors
Must have basic math skills
Strong customer service skills
Need strong reasoning abilities
Must be familiar with Access and Excel and Microsoft applications and office equipment
Must be able to operate a cell phone
Strong communication skills a must
Must have adequate knowledge of BaaN/ERP System and product and SAP knowledge is strongly desired
4 year Bachelor Degree and/or 2-5 years’ experience in the technical field or a combination of education and industry experience

Preferred Qualifications

Experience in industry
BaaN and ERP system knowledge
SAP experience is strongly desired.

General Job Requirements

This position requires you to drive a company vehicle. Therefore, you must be able to pass the company’s driving requirements. Certain vehicles may also require a specific drivers license and have additional driving requirements.
Must be able to frequently bend; twist; reach; stoop; kneel or crouch.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/Minority/Female/Vets/Disabled

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