Job Title:  Service Technician III

Job Purpose

Essential Duties and Responsibilities

• Plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties
• Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000
• Travels to customer sites to evaluate, diagnose, and repair customer’s equipment
• Replaces defective parts, reassembles battery, and fuses lead parts with the gas torch
• Washes clean, and neutralizes customer’s batteries at customer ‘s location
• Diagnoses and repairs battery charging equipment
• Specifies coordinates installation of, installs, provides preventive maintenance, and repairs battery handling equipment
• Operates material handling equipment per OSHA requirements
• Installs new or modified equipment at customer's facility to ensure full functionality according to specifications
• Performs inspections and analyzes findings to determine the source of the problem, and recommends repair, replacement, or other corrective action
• Coordinates problem resolution with technical support, customer service, sales, and other personnel to expedite repairs
• Provides on-site technical assistance to help troubleshoot and repair equipment. Functions as a technical resource to the service tech, service tech II, PSR’s and Sales personnel
• Maintains records of performance reports
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
• Identifies areas/customers to target for increased service business. Works with Service Manager/Supervisor to develop and execute plans to accomplish this goal
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
• Maintains a safe, orderly, and clean working environment; Assists Service Manager/Supervisor in the proper operation of the Service Center, as needed
• Provides oversight and training for new/junior technicians, as directed by the Service Manager/Supervisor
• Evaluate the on-site performance of technicians as requested by management
• Must have hazmat endorsement or the ability to obtain one
• Other duties as assigned

Qualifications

Minimum Qualifications

• Able to read and speak with comprehension and write documents (such as customer correspondences, memos, and reports) in English
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to apply concepts of basic algebra and geometry
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Basic use and understanding of Internet software, E-mail, Microsoft Office
• Ability to operate a cell phone
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Associate's degree (A. A.) or equivalent from two-year college or technical school; or one to two years industry related experience and/or training; or equivalent combination of education and industry experience; and at least five years field service experience

General Job Requirements