Job Title: Helpdesk Intern

Requisition ID: 9694

Location:

Bellingham, WA, US, 98226

Home-based Position: No

Regular/Temporary: Temporary

Job Type: Full-Time

Job Description:

EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

Learn More About Our Company

What We’re Offering

Paid time off plus paid holidays
Medical/dental/vision insurance plan
Life insurance, short/long term disability, tuition reimbursement, flex spending, and employee stock purchase plan
401K plan
Culture: We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continentally strive to foster teamwork, engagement and enhance our employee’s skills and competence by providing appropriate training.

Compensation Range: $20-$25/hour

Compensation may vary based on applicant's work experience, education level, skill set, and/or location.

Job Purpose

Investigates and resolves software and hardware problems within the computer user community. This individual needs to be able to resolve user questions and problems or forward them to the appropriate MIS personnel. Works on special projects as requested and supports other Helpdesk personnel. Located in our Bellingham, WA office

Essential Duties and Responsibilities

Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
Interviews users to collect information about problems and leads user through diagnostic procedures to determine source of the error.
Triage problems and determines whether the problem is caused by hardware such as a, computer, network device, printer, cables or telephone or other source.
Handles problem recognition, research, isolation, resolution, and follow-up for routine user problem, referring more complex problems to the appropriate IT personnel or technical staff.
Able to function in a warehouse / light industrial manufacturing environment.
Logs and tracks calls using problem management database and maintains history records and related problem documentation.
Prepares standard statistical reports, such as Help desk incident reports.
Analyzes and evaluates incident reports and makes recommendations to reduce help line incident rate.
iWrites and revises user training manuals and procedures.
Install and configure PC software and communications applications as needed.
Provide initial setup and configuration of company purchased PC and laptop systems. Install at corporate location or ship to field locations as needed.
Maintain corporate anti-virus software and encryption
Work on special projects as needed.

Qualifications

Pursuing an Associate degree or appropriate experience
Be familiar with Microsoft Office software suite applications and installations
Knowledge of PC hardware configurations
Knowledge of e-mail systems
Knowledge of network user administration
Excellent communication and phone skills
Energetic
Self-reliant
Team Player
Be willing to work off hours as needed

General Job Requirements

This position will work in an office setting, expect minimal physical demands.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/Minority/Female/Vets/Disabled

Know Your Rights

Know Your Rights (Spanish)

EEO is the Law Supplement

Pay Transparency Nondiscrimination