Partager cette offre d’emploi

EMEA Customer Quality Manager

Postuler »

Date: 16 juin 2022

Lieu: Bielsko-Biała, PL, 43-300 FR Arras Cedex, FR, 62033 GB Newport, Pays de Galles, GB, NP19 4XJ Hagen, DE, 58089 PL DE

Entreprise: EnerSys Delaware Inc.

EnerSys est le leader mondial des solutions d’énergie stockée pour des applications industrielles. Nous possédons plus de trente usines de fabrication et d’assemblage dans le monde entier, desservant plus de 10 000 clients répartis dans plus de 100 pays. Le siège mondial se situe à Reading en Pennsylvanie (États-Unis) tandis que des sièges régionaux sont dispersés en Europe et en Asie. Nous proposons une vaste gamme de systèmes énergétiques et d’énergie motrice, à laquelle s’ajoute une gamme complète de services et systèmes intégrés. Fort de points de vente et de service dans le monde entier et de plus de 100 ans d’expérience dans le domaine des batteries, EnerSys propose des solutions complètes d’énergie à courant continu stockée. Nous continuons de développer notre activité en nous assurant que chacun de nos employés possède les compétences essentielles suivantes : orientation client, esprit d’équipe, engagement, éthique, solides compétences en communication et respect des consignes de sécurité.

Ce poste se concentre principalement sur nos applications dans le domaine des systèmes énergétiques : télécommunications, informatique, systèmes d’alimentation électrique sans interruption (ASI), services publics et dispositifs de commutation, sécurité, éclairage de secours et électronique générale, etc. PowerSafe, DataSafe et Genesis comptent parmi les marques commercialisées dans le cadre de l’activité Systèmes énergétiques. Notre vaste gamme de produits correspond à une variété d’applications de systèmes énergétiques et fournit constamment les batteries les plus efficaces, puissantes et fiables qui soient.

 

Job Purpose

Drive the continuous development of a Quality mindset focused on zero defects. Develop and innovate by transforming the Global Quality Management System as per ISO9001 and IATF16949. Oversees the Customer related issues, requirements and them with the EnerSys internal processes. Support the organization with the problem-solving and corrective action processes. Drive the strategic scope of Customer Quality with a global and line-of-businesses approach.

Essential Duties and Responsibilities

             Manage Customer relationship as Key Customer Quality Account manager at regional level, with connected central global team

•             Drive preparation of high-level meetings or initiatives with Customer, with coordination of all functions and plants involved

•             Evaluate risks and related potential costs, including service or recall campaigns, defining warranty accruals in conjunction with Finance

•             Monitor customer quality performance as demonstrated by warranty claims or customer rejections (0-km) and initiate investigations accordingly. Contact or visit customers directly to obtain any necessary information. Make daily decisions based on data provided or investigations if a claim will be warranted or denied

Further responsibilities

•             CHANGE MANAGEMENT – Work directly with Factory teams to implement process or product changes in order to prevent recurrence of customer defects. Coordinate proper communication with customers in case of major product/process changes and/or claims.

               REPORTING – Monitor customer portals and analyze warranty claim database to compile reports and keep track of customer quality trending.

•             PRODUCT TESTING AND EVALUATION – As deemed necessary, the Customer Quality Manager may visit customer sites to review system settings, installation, procedures, etc. Also, he/she will determine which product(s) to send back to factory for further testing or analysis. Support the Factory & Engineering teams during battery’s teardown analysis.

•             QUALITY COST INFORMATION – Provide accurate cost of quality information on a monthly, quarterly and yearly basis. Monitors and tracks all associated losses related to warranty and customer quality.

•             AUDITS – Support regional QMS & Customer audits based on IATF 16949 or specific customers’ requirements.

•             CONTINUOUS IMPROVEMENT – support the deployment of continuous improvement tools

Qualifications

Engineering degree (Manufacturing, Industrial, or Mechanical) and/or equivalent experience.

•             Minimum of 5 years’ leadership experience in Warranty, Customer or Manufacturing Quality (OEM or Tier 1 Automotive experience preferable)

•             Experience dealing with German Automotive OEM’s (Daimler, Volkswagen, Audi, ….) will be considered as a plus.

•             Extensive manufacturing and/or supplier quality experience. Battery knowledge will be preferable.

•             Green/Black belt 6 sigma or equivalent

•             Self-driven and results oriented

•             Able to develop a positive cross functional team environment driven by solid problem-solving skills.

•             Demonstrate effective utilization of computer skills (Word, Excel, PowerPoint, or equivalent)

•             Very effective oral and written communication skills (Mandatory: fluent in English Additionally, French, German as a 2nd language will be considered as a plus)

The job description is pending.

     

    Nous proposons tout un ensemble d’avantages sociaux et un salaire proportionnel à l’expérience ou à la formation. EEOEM/F/D/V