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Job Title:  Technical Support Representative

Requisition ID:  7338

Burnaby, British Columbia, CA, V5J 5M4

Home-based Position:  No
Regular/Temporary:  Regular
Job Type:  Full-Time
Job Description: 

EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.  

This position will be focusing primarily on our Energy Systems line of business, which include telecommunications, IT, uninterruptible power supplies (UPS), utilities and switchgear, security, emergency lighting and general electronics. Some of the reserve power brands include PowerSafe,DataSafe, and Genesis. Our extensive product range serves a variety of reserve power applications and consistently delivers the most effective, powerful and reliable batteries available.

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Job Purpose

Join the Critical Facilities Technical Support team, supporting the future critical facilities powering solutions. EnerSys / Alpha Technologies Services Inc. has an immediate need for a Technical Support Representative (TSR) for its growing offices. The position provides remote technical product support in a call center environment. The team's primary focus is critical facilities' power systems. The goal is to provide thorough, timely, and professional responses to customers, sales staff, and inside support staff.

Essential Duties and Responsibilities

⦁    Resolve customer’s technical issues by providing remote product support via phone and email
⦁    Document technical support requests in a case management system
⦁    Communicate effectively and clearly on technical content
⦁    Act as an advocate for the customer to resolve technical issues
⦁    Work remotely and collaboratively in a virtual team environment
⦁    Capture all business opportunities and handoff to the Sales Team
⦁    Always follow safe working practices


⦁    Ability to converse clearly and concisely with customers in English, verbal and written
⦁    Ability to use and operate computers, familiarity with Windows, Excel, Word, and Outlook

⦁    Basic knowledge of electrical fundamentals and electronics
⦁    Ability to read schematic diagrams to troubleshoot electrical circuits or system failures
⦁    A functional understanding of test equipment and the ability to read schematics
⦁    Technical degree in Engineering where/if applicable to the location
⦁    1-2 years of previous power systems installation and/or field support
⦁    Diploma/Degree in Electronics (Technology) program or equivalent


EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  EEO/Minority/Female/Vets/Disabled

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