Job Title:  Field Service Manager EMEA

Job Purpose

EnerSys is looking for a Field Service Manager EMEA to lead and coordinate field service activities across the region within its Network & Infrastructure Solutions business line.

The role will support critical power applications across CDI segments -Communications, Industrial and Data Center- including UPS and backup power systems, battery solutions, power electronics and intelligent control systems designed to ensure continuous uptime in mission-critical environments.

This role is ideal for a technically strong service leader who can combine hands-on field understanding with operational management, customer focus and project execution.

Essential Duties and Responsibilities

• Lead and coordinate Field Service activities across EMEA.
• Manage and support field engineers, service teams and external service partners.
• Oversee installation, commissioning, preventive maintenance, corrective maintenance, testing and troubleshooting activities.
• Act as escalation point for complex technical issues & urgent interventions.
• Ensure compliance with safety standards, internal procedures, customer requirements and local regulations.
• Monitor service performance, including SLA/KPI achievement, response time, service quality, and customer satisfaction.
• Support root cause analysis and corrective actions together with Quality, Engineering, Technical Support and Product teams.
• Drive standardization of service processes, reporting, documentation and best practices across EMEA.
• Work closely with Sales, Customer Service, and Project teams to ensure smooth execution and customer satisfaction.

Required experience

• Minimum 5 years of experience in Field Service, Technical Service, Service Operations, Commissioning or a similar technical environment.
• Minimum 3 years of people management or field team coordination experience.
• Experience with installation, commissioning, preventive maintenance, corrective maintenance and technical troubleshooting.
• Experience in at least one of the following areas: UPS systems, data center power infrastructure, industrial battery systems, telecom / communication power, DC power systems, power electronics, rectifiers, chargers or inverters.
• Experience managing service partners, subcontractors or external technical providers would be a strong advantage.

Education

• Bachelor's degree or equivalent technical qualification in Electrical Engineering, Electronics, Power Engineering, Automation, Energy Systems or a related technical discipline.
• Candidates with vocational / technical education and significant relevant field service leadership experience will also be considered.
• Additional certifications in electrical safety, UPS systems, battery systems, power electronics, commissioning, service operations or project management would be a strong advantage.

Technical skills

• Good understanding of electrical systems, backup power solutions and battery technologies.
• Strong troubleshooting and root cause analysis skills.
• Knowledge of health & safety requirements in field service environments.
• Familiarity with CRM, ERP or field service management tools

Project management & leadership skills

• Strong planning, prioritization and follow-up skills.
• Ability to manage multiple service activities, projects and escalations in parallel.
• KPI/SLA-driven mindset.
• Strong communication skills with both technical and non-technical stakeholders.
• Practical, hands-on and solution-oriented leadership style.

Languages & travel

• Fluent English is required.
• Additional European languages such as French, German, Spanish, Italian would be an advantage.
• Willingness to travel across EMEA, estimated at 40-60%, depending on business needs.

General Job Requirements