Job Title:  Senior Service Technician

Job Purpose

Provide technical and application support for EnerSys products and services, in the assigned area against profitable margins and in line with the business plan, in order to contribute to the realization of service-related sales and service targets.

Essential Duties and Responsibilities

• Exercising discretion and independent judgment when dealing with critical matters within the organization
• Administration of the invoices from customers, by approving and coding warranty claims, sales policy claims and customer usage credits
• Assist in the analysis in ensuring the warranty budget is met
• Analyze and track trends in warranty
• Work directly with Engineering and Quality to ensure Quality products
• Answer warranty inquiries for each product line
• Exercise discretion and independent judgment when dealing with critical matters
• Lead projects to solve warranty issues at customer sites
• Troubleshoot customer field issues with installed charger & battery systems
• Maintain positive relationships with customers through incident resolution
• This job has the potential at some locations to Work with Sales and Technical departments to manage processes to resolve customer issues with EnerSys related products on site including Warranty issues and chargeable issues
• Produce, analyze and maintain the necessary documentation to deliver reports and outcomes to both internal and external customers
• Work closely with Field Service Engineers to ensure customer requirements and expectations are met and communicated in a timely manner
• This position could require occasional travel to customer sites
• Other duties as assigned
   

Qualifications

• Minimum Qualifications
• Must have basic English language skills to enable written and spoken communication with managers, co-workers, and auditors
• Must have basic math skills
• Strong customer service skills
• Need strong reasoning abilities
• Must be familiar with Access and Excel and Microsoft applications and office equipment
• Must be able to operate a cell phone
• Strong communication skills a must
• Must have adequate knowledge of BaaN/ERP System and product and SAP knowledge is strongly desired
• 4 year Bachelor Degree and/or 2-5 years’ experience in the technical field or a combination of education and industry experience

Preferred Qualifications

• Experience in industry
• BaaN and ERP system knowledge
• SAP experience is strongly desired.

Wichtig für uns sind:

Selbstständiges Arbeiten

•            Teamorientierung

•            Lernbereitschaft und Lernfähigkeit

•            Hohe Motivation

•            Starke Kundenorientierung

Dafür bieten wir Ihnen:

• einen Arbeitsplatz, an dem Sie das Unternehmen, seine Produkte und seine Menschen kennen lernen und Sie tatkräftig am Erfolg eines global ausgerichteten Unternehmens mitarbeiten
• ein Zusammenspiel von Beruf und Familie
• Betriebliche Altersvorsorge
•   verschiedene Gesundheitsangebote