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Job Title:  Service Center Technician

Requisition ID:  3218

London, ON, CA, N6M 1A2

Home-based Position:  No
Regular/Temporary:  Regular
Job Type:  Full-Time
Job Description: 

EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.  We continue to grow in our industry by ensuring all employees possess the following core competencies: customer focused, team player, engaged, ethical, strong communication skills, and works safely.

This position will be focusing primarily on our Motive Power applications, which include industrial lift trucks and pallet jacks, rail equipment, mining equipment, and airline ground support equipment. Some of the motive power brands include Hawker, Ironclad, General Battery, and Fiamm. Wherever there is a need for motive power, EnerSys offers the perfect energy solution.


Job Purpose

Plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties.

Essential Duties and Responsibilities

⦁ Building Batteries or repair as needed
⦁ Shipping / receiving
⦁ Evaluate, diagnose, and repair customer’s equipment including washes, cleans, and neutralizes customers’ batteries at shop. Ability to perform discharge tests, evaluates results, and makes necessary repairs.
⦁ Assists with the installation and/or removal of motive power batteries.
⦁ Removes and disassembles cells and inspects parts to detect defects.
⦁ Replaces defective parts, reassembles battery, and fuses lead parts with gas torch
⦁ Adds acid or water to obtain specified concentration
⦁ Diagnoses and repairs batteries, reads meters and adjusts charge parameters to control time and flow of current through battery.
⦁ Inventory control
⦁ Operates material handling equipment per OSHA requirements.
⦁ Performs inspections and analyzes findings to determine source of problem, and recommends repair, replacement, or other corrective action
⦁ Maintains records of performance reports
⦁ Maintains a safe, orderly and clean working environment- clean warehouse in service area at the end of the day.
⦁ Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000.

* Occasional travel to Customers’ site for service work.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High School diploma or equivalent.  

Mathematical Skills:  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.  Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to define problems, collect data, establish facts and draw valid conclusions which lead to proper customer solutions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Certificates, Licenses, Registrations:  Must complete Enersys Canada Inc. Service Representative Training Course within 6 to 12 months.  Must complete forklift training. 

Driving Ability:  Ability to operate various company vehicles types in a safe and competent manner.  Must have a valid driver’s license and a safe driving record.  Must be at least 25 years of age to drive a company vehicle.  

Other Skills and Abilities:  Team player.  Excellent organizational skills.  Highly professional.

TRAVEL REQUIRED:  Overnight travel will be necessary for training opportunities, company meetings, customer service calls and other circumstances as dictated by the supervisor.


General Job Requirements

  • Must be able to stand for long periods of time
  • Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
  • Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
  • Must be able and willing to operate a forklift.
  • This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyones safety.
  • This position requires working in a plant/warehouse environment. Therefore, expect varying working conditions.
  • Employees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times.
  • Must be able and willing to work overtime.


EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  EEO/M/F/Vets/Disabled

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