Job Title: Senior Sales & Service Coordinator

Requisition ID: 12654

Location:

México, Mexico State, MX, 54090

Home-based Position: No

Regular/Temporary: Regular

Job Type: Full-Time

Job Description:

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

Motive Power applications include industrial lift trucks and pallet jacks, rail equipment, mining equipment, and airline ground support equipment. Some of the motive power brands include Hawker, Ironclad, General Battery, and Fiamm. Wherever there is a need for motive power, EnerSys offers the perfect energy solution.

Job Purpose

This position is responsible for coordinating, managing, planning, and organizing the service team in order to meet our customers' service needs.

Essential Duties and Responsibilities

· Follow company policies: safety, environment, quality and financial management.

· Customer service to respond to their orders and negotiation with internal clients.

· Processing and monitoring for customer service.

· Tracking and coordinating shipments for pending orders and daily reporting.

· Coordination of all related areas from the moment the order is received until it is delivered on time and in accordance with the customer's request (Shipping, Billing, etc.)

· Tracking import orders through invoicing and shipping. Control and monitoring of order backlogs.

· Support for competitions and presentations of proposals to clients.

· Preparation and sending information to Corporate (Sales Forecast)

· Preparation of information related to the monthly closing. Preparation and analysis of reports.

· Sales Stock Control and Reorder Points.

· Processing, tracking and control of stationery and promotional materials for the sales department.

· Monitoring departmental expense reports.

· Customer satisfaction survey

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Word, Excel, PowerPoint, basic accounting,English 100%, effective communication, budget management and control, SAP desirable.

· Minimum 2 years as a Customer Service representative or similar position.

KNOWLEDGE, SKILLS AND ABILITIES:

· Control, innovation, time management, multitasking, planning, organization and direction.

· Interpersonal relationships, communication, teamwork, service attitude and proactivity.

General Job Requirements

Generic

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Know Your Rights

Know Your Rights (Spanish)

We use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials.