Job Title: Service Administrator

Requisition ID: 10512

Location:

Manchester, ENG, GB, M27 8FF

Home-based Position: No

Regular/Temporary: Regular

Job Type: Full-Time

Job Description:

EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

Job Purpose

Daily communication with the service team and technicians. Management of customer call out requests.

Essential Duties and Responsibilities

Daily communication with technicians via telephone and email
To manage and respond to customer requirement and call out requests
Provide admin support to the service department in dealing with management of service requests, maintenance and topping planning
Creation and management of orders in SAP
Creation and management of Service Activity and planned maintenance in SARM
Data collection and input of data for service reports in excel
Work closely with and support Service Controllers
Respond to internal and external emails in Outlook
Arrange and manage scrap collections for external partner

Knowledge / Experience

Ability to interact and communicate effectively
Basic Microsoft excel and word skills

Skills / Competencies

Good communication skills and able to liaise with team members
Ability to promote teamwork within the department

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/Minority/Female/Vets/Disabled

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