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Job Title:  Field Service Technician

Requisition ID:  4609
Location: 

Moncton, New Brunswick, CA, E1C 7W8

Home-based Position:  No
Regular/Temporary:  Regular
Job Type:  Full-Time
Job Description: 

EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. We continue to grow in our industry by ensuring all employees possess the following core competencies: customer focused, team player, engaged, ethical, strong communication skills, and works safely.

 

Job Purpose

Provide technical support for EnerSys batteries and systems.  Provide an on-site presence to engage customers and lead the team to deliver quality service.  Leverage experience to mentor team members in the areas of Health and Safety, quality, standards, and best practices.  This role will be expected to help achieve financial targets by driving both revenue and margin.
 

Work Location: New Brunswick 

Essential Duties and Responsibilities

  • Follows all company policies and procedures as listed, but not limited to: warranty policies, Federal & Provincial safety standards, transportation of dangerous goods
  • Maintains a safe, orderly, and clean working environment
  • Is directly responsible for company assets such as service vehicle, inventory, tools, laptops, and test equipment
  • Maintains truck log, if necessary, according to provincial and or federal requirements
  • Maintains good communication with Field Supervisor
  • Completes and submits reports as required
  • Coordination of shipping and receiving, and in the field, material audits to identify shortages
  • Perform installation of DC power plants, BDFB’s, inverters, UPS, and DC Battery systems
  • Perform commissioning of DC power plants, inverters, and battery conductance readings, testing of system and equipment alarms
  • Perform rectifier and inverter module swaps, and updating system inventories
  • Perform Preventative Maintenance routines, which would include completing reports and data analysis to identify key areas where the clients could improve their systems or are at risk
  • Install data cabinets, cable tray infrastructure, including load bearing auxillary systems, fiber optic raceways, grounding and alarm connections  

Essential Duties and Responsibilities Cont.

  • Provide support for maintenance and calibration of tools
  • Interacts with internal and external stakeholders
  • Perform as the on-site team lead working with in-house technicians and sub-contractors
  • Provide mentoring on safety, quality, and company practices
  • Travel when required to perform installations, repairs, and preventative maintenance
  • Contributes to company revenue & margin targets
  • Provide support to the estimation team by conducting site visits and creating material lists

Qualifications

  • Requires 4+ years of related experience
  • Demonstrated leadership potential and willingness to lead less experienced team members
  • Able to travel to support in-field operations
  • Required to complete RP101, RP201, or Power Systems equivalent
  • Strong knowledge of Microsoft Office suite and Teams
  • Able to lift 135 lbs un-assisted
  • Strong mechanical aptitude
  • Able to work and demonstrate safe work procedures with hand and power tools
  • Able to comprehend and compose documents such as customer correspondence, technical manuals, memos, and reports in English and/or French
  • Able to perform math calculations and measurements
  • High School Diploma or equivalent
  • An aptitude for applying learnings to on-the-job requirements
  • Strong organizational and planning skills
  • Ability to make recommendations to resolve issues in the field

 

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  EEO/M/F/Vets/Disabled

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