Job Title:  Field Service Technician III (Ottawa)

Job Purpose

Provide technical and application support for EnerSys products and services, in the assigned area against profitable margins and in line with the business plan, in order to contribute to the realization of service- related sales and service targets.

Essential Duties and Responsibilities

• •    Follows all company policies and procedures as listed, but not limited to: warranty policies, Federal & Provincial safety standards, transportation of dangerous goods
  •    Maintains a safe, orderly, and clean working environment
  •    Is directly responsible for company assets such as service vehicle, inventory, tools, laptops, and test equipment
  •    Maintains truck log, if necessary, according to provincial and or federal requirements
  •    Maintains good communication with Field Supervisor
  •    Completes and submits reports as required
  •    Coordination of shipping and receiving, and in the field, material audits to identify shortages
  •    Perform installation of DC power plants, BDFB’s, inverters, UPS, and DC Battery systems
  •    Perform commissioning of DC power plants, inverters, and battery conductance readings, testing of system and equipment alarms
  •    Perform rectifier and inverter module swaps, and updating system inventories
  •    Perform Preventative Maintenance routines, which would include completing reports and data analysis to identify key areas where the clients could improve their systems or are at risk
  •    Install data cabinets, cable tray infrastructure, including load bearing auxillary systems, fiber optic raceways, grounding and alarm connections  
  •    Provide support for maintenance and calibration of tools 
  •    Interacts with internal and external stakeholders
  •    Perform as the on-site team lead working with in-house technicians and sub-contractors
  •    Provide mentoring on safety, quality, and company practices
  •    Travel when required to perform installations, repairs, and preventative maintenance
  •    Contributes to company revenue & margin targets
  •    Provide support to the estimation team by conducting site visits and creating material lists

Qualifications

Minimum Qualifications
•    Requires 4+ years of related experience
•    Demonstrated leadership potential and willingness to lead less experienced team members
•    Able to travel to support in-field operations
•    Required to complete RP101, RP201, or Power Systems equivalent 
•    Strong knowledge of Microsoft Office suite and Teams
•    Strong mechanical aptitude
•    Able to work and demonstrate safe work procedures with hand and power tools
•    Able to comprehend and compose documents such as customer correspondence, technical manuals, memos, and reports in English and/or French
•    Able to perform math calculations and measurements 
•    High School Diploma or equivalent
•    An aptitude for applying learnings to on-the-job requirements
•    Strong organizational and planning skills
•    Ability to make recommendations to resolve issues in the field
•    Thorough understanding of, and adherence to, safety policies and procedures
•    Able to identify changes in scope, prepare and submit potential change orders
•    Support sales with a strong technical knowledge and professional engagement with customers
•    A strong understanding of company procedures and policies
•    Strong knowledge of client and industry standards such as IEEE & Telcordia

Preferred Qualifications
•    Advanced electrical understanding - able to identify and mitigate risks related to electrical circuits
•    The ability to use test equipment and interpret the collected readings/data 
•    The ability to read electrical and construction schematics
•    Post-secondary certificate/diploma or Red Seal Trade Certification