Job Title:  Credit & Collections Supervisor

Job Purpose

The Credit & Collections Supervisor supports the effective management and day-to-day operations of the Credit & Collections function through oversight of a portfolio of credit and collection accounts across major retailers and other distribution channels. This role combines account management responsibilities with day-to-day leadership of Credit & Collections team members, including coordinating account activities, resolving complex issues, and promoting consistent credit and collection practices. Key areas of responsibility include customer credit review, collections, account reconciliation, credit risk management, and resolution of account discrepancies. By combining team leadership with portfolio oversight, the Credit & Collections Supervisor helps maintain effective accounts receivable performance, mitigate credit risk, and support productive customer relationships.

Essential Duties and Responsibilities

• Supervise and monitor an assigned portfolio of credit and collection accounts, including major retailers and other distribution channels.
• Provide day-to-day leadership and direction to Credit & Collections team members to support productivity, resolve complex issues, and address special circumstances and account-related inquiries.
• Research and resolve account discrepancies, deductions, and customer chargebacks by partnering with Sales, customers, and other internal stakeholders.
• Maintain accurate and reconciled customer accounts.
• Serve as a liaison between internal and external customers to resolve collection issues, improve accounts receivable performance, and maintain productive customer relationships.
• Monitor and support improvement of key accounts receivable metrics, including percentage current, Days Sales Outstanding (DSO), past-due balances, and deductions.
• Generate, review, and analyze periodic accounts receivable reports and identify trends or issues requiring action.
• Support and foster organizational change to achieve strategic and operational objectives.
• Review activities for compliance with departmental and company policies, procedures, and established credit practices.
• Perform complex account reconciliations, including research and resolution of unapplied cash, credits, deductions, and unearned discounts.
• Evaluate customer creditworthiness by obtaining and analyzing relevant credit information, including financial statements, credit reports, payment history, and other available information.
• Review and approve customer credit limits within established authority levels or obtain appropriate approval when required.
• Review orders placed on credit hold in a timely manner to minimize unnecessary shipment delays while appropriately evaluating customer credit risk.
• Support the onboarding of new customers and verify compliance with established credit policies and requirements.

Supervisory Responsibilities

• Provide day-to-day leadership, direction, and support to Credit & Collections team members.
• Help maximize productivity and ensure consistent application of credit and collection practices.
• Support team members in resolving complex account issues and special-circumstance inquiries.
• Oversee assigned credit and collection activities.
• Promote compliance with departmental and company policies and procedures.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field preferred.
• Minimum of 4 years of relevant credit, collections, accounts receivable, or related financial experience preferred.
• Previous leadership or supervisory experience strongly preferred.
• Commercial credit and collections experience.
• Ability to analyze financial information to assess customer creditworthiness and risk, including financial statements and credit reports.\
• Strong working knowledge of accounting and accounts receivable principles.
• Strong Microsoft Excel skills.
• SAP experience preferred.
• Excellent communication, interpersonal, and presentation skills.
• Strong results orientation, accountability, organizational skills, and adaptability.
• Experience managing or supporting a high-volume customer portfolio.
• Automotive retail or related industry experience is a plus.