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Job Title:  Customer Quality Manager (Reserve Power)

Requisition ID:  2370

Reading, PA, US, 19605

Home-based Position:  No
Regular/Temporary:  Regular
Job Type:  Full-Time
Job Description: 

EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. We continue to grow in our industry by ensuring all employees possess the following core competencies: customer focused, team player, engaged, ethical, strong communication skills, and works safely.


Job Purpose

Reinforce standard procedures, methods and tools to pursue Customer Satisfaction through efficient management of their claims and complaints, field analysis and investigation to improve product reliability, transversal action plans

Essential Duties and Responsibilities
  • Manage Customer relationship as Key Customer Quality Account manager at business line level, connected with central team
  • Manage, jointly with Plant Quality, the Customer claims: by  initiating the reaction and then following the timely execution of failure analysis, root cause definition, planning of containment and corrective actions in the production plant
  • Support plants by involving and assuring Central Departments for technical analyses, corrective actions and improvement plans
  • Monitor  Customer Quality Management at plant level to ensure respect of expected time to answer Customer complaints and to apply corrective actions
  • Ensure know how transfer by monitoring diffusion of  Lessons Learned and best practices through different regions and plants
  • Monitor & report Customers KPI trends with tracking, analysis and definition of action plans in case of deviations
  • Drive preparation of high level meetings or initiatives with Customer, with coordination of all functions and plants involved
  • Manage warranty performance with specific reporting, analysis, risk assessments and promotion of action plans
  • Perform prompt analyses of defective components coming from customer reliability fleets to detect possible  from weak design or process and implement immediate countermeasures
  • Evaluate risks and related potential costs, including service or recall campaigns, defining warranty accruals in conjunction with Finance
  • Support Quality Audits from Customers, by conducting preliminary evaluation,  giving support for definition of improvement plans
  • 5+ years of related quality experience
  • Quality experience in manufacturing/plant function preferred
  • Bachelor’s degree or higher in related field
  • Quality Core Tools knowledge and practical application
General Job Requirements
  • This position will work in an office setting, expect minimal physical demands.


EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  EEO/M/F/Vets/Disabled

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Nearest Major Market: Reading PA

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