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Job Title:  Help Desk Technician

Requisition ID:  4205
Location: 

Reading, PA, US, 19605

Home-based Position:  No
Regular/Temporary:  Regular
Job Type:  Full-Time
Job Description: 

EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.  We continue to grow in our industry by ensuring all employees possess the following core competencies: customer focused, team player, engaged, ethical, strong communication skills, and works safely.

This position will be focusing primarily on our Reserve Power applications, which include telecommunications, IT, uninterruptible power supplies (UPS), utilities and switchgear, security, emergency lighting and general electronics. Some of the reserve power brands include PowerSafe,DataSafe, and Genesis. Our extensive product range serves a variety of reserve power applications and consistently delivers the most effective, powerful and reliable batteries available.

 

Job Purpose

Investigates and resolves software and hardware problems within the computer user community.  This individual needs to be able to resolve user questions and problems or forward them to the appropriate MIS personnel. Works on special projects as requested and supports other Helpdesk personnel.

Essential Duties and Responsibilities

  • Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
  • Provide initial setup and configuration of company purchased PC and laptop systems. 
  • Interviews users to collect information about problems and leads user through diagnostic procedures to determine source of the error.
  • Triage problems and determines whether the problem is caused by hardware such as a, computer, network device, printer, cables or telephone or other source.
  • Handles problem recognition, research, isolation, resolution, and follow-up for routine user problem, referring more complex problems to the appropriate IT personnel or technical staff.
  • Logs and tracks calls using problem management database and maintains history records and related problem documentation.
  • Install and configure PC software and communications applications as needed.
  • Prepares standard statistical reports, such as Help desk incident reports.
  • Analyzes and evaluates incident reports and makes recommendations to reduce help line incident rate.
  • Calls software and hardware vendors to request service regarding defective products.
  • Tests software and hardware to evaluate ease of use and whether product will aid user in performing work.

Qualifications

Minimum Requirements:

  • Associate degree or appropriate experience
  • Be familiar with Microsoft Office software suite applications and installations
  • Knowledge of PC hardware configurations
  • Knowledge of e-mail systems
  • Knowledge of network user administration
  • Excellent communication and phone skills
  • Energetic
  • Self-reliant
  • Team Player
  • Be willing to work off hours as needed

General Job Requirements

  • Generic
  • Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
  • Must be able to lift 25 pounds/11.5 kilos on occasions.

 

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  EEO/M/F/Vets/Disabled

EEO is the Law

EEO is the Law Supplement

Pay Transparency Nondiscrimination


Nearest Major Market: Reading PA

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