Job Title:  Field Service Technician

Job Purpose

The Field Service Technician will be required to perform both in-shop and field service work. Plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties.

Essential Duties and Responsibilities

• Travel to customer sites to install, repair, and perform preventative maintenance to customer’s equipment including flooded and sealed batteries, chargers and DC power distribution equipment (cable trays, battery racks and power cables).
• Interacts with all levels of people, both inside and outside the company.
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
• Performs Preventative Maintenance inspections of customers’ batteries, chargers, battery handling equipment, and battery changing/charging area and records data.
• Replaces defective parts, reassembles battery, and fuses lead parts with gas torch.
• Determines specific gravity of solution.
• Waters, Washes, cleans, and neutralizes customers’ batteries at customers' location.
• Installs equipment at customer's facility to ensure full functionality according to specifications.
• Provides on-site technical assistance to help troubleshoot and repair equipment.
• Maintains records of performance reports.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Occasionally download battery and charger data via a monitoring device and use the information to repair or correct battery/charger problems in accordance with the customer’s operation.
• Occasionally report to local EnerSys Service Center for mandatory training, inventory, parts pick up/drop off, etc.  
• Other duties may be assigned.

Qualifications

To perform the Field Service Technician job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Minimum Qualifications

• A high school diploma or equivalent; or industry-related experience and/or training; or an equivalent combination of education and experience.
• Basic knowledge of Microsoft Office and the Internet.
• Basic mechanical aptitude.
• Previous customer service experience in-field support.
• Able to read with comprehension and write documents (such as customer correspondences, memos, and reports) in English.
• Able to perform basic math and solve simple equations.
• Must be able to work flexible hours and respond to after-hour service calls when required.

Preferred Qualifications

• Certificate/Diploma in Mechanical/Electronics/ Electrical or related if the application for location
• A basic electrical understanding
• The use of test equipment and reading schematics
• Hands-on job experience
• Experience should be substantively in the Electrical related field where applicable

Driving Requirements

• Must have a valid driver’s license and a safe driving record with minimal traffic violations.
• Able and willing to travel to customer sites.
  • This position is remote.  Traveling to customer sites daily.  
• Able and willing to do overnight travel. 
  • Maximum of 5 days per month of overnight travel.
  • During the 6-8 week training period, you will have frequent overnight travel.
• Must be at least 18 years of age to drive a company vehicle 
• Able and willing to operate a forklift.

General Job Requirements