Job Title: Customer Service Support

Requisition ID: 12651

Location:

Rotherham, ENG, GB, S66 8RW

Home-based Position: No

Regular/Temporary: Regular

Job Type: Full-Time

Job Description:

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

Motive Power applications include industrial lift trucks and pallet jacks, rail equipment, mining equipment, and airline ground support equipment. Some of the motive power brands include Hawker, Ironclad, General Battery, and Fiamm. Wherever there is a need for motive power, EnerSys offers the perfect energy solution.

Job Purpose

Daily communication with the sales and service teams. Working with colleagues to provide an excellent customer experience.

Essential Duties and Responsibilities

Providing admin support in managing all customer service requirements
Manage a small number of specific customers to enhance our service provision
Management of scrap collections from customer sites
Regular maintenance and check of outstanding service jobs and ensure these are invoiced in a timely manner.
Provide support and holiday cover for Service Admin, Topping contracts as required.
Provide support and holiday cover for Customer Service Support, Sales
Data collection and input of data for service reports
Creation and management of sales orders in SAP

Knowledge and Experience

Ability to interact and communicate effectively
Basic Microsoft excel and word skills
Salesforce (FS360) and SAP experience preferable
•Proven experience in customer service

Skills and Competencies

Good communication skills and able to liaise with team members and customers
Experience in sales and service
Customer-focused mindset
Ability to work both as part of a team and individually

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Know Your Rights

Know Your Rights (Spanish)

We use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials.