Job Title:  Business Support Officer

Role Overview

The Business Support Officer is responsible for providing a high level of service to internal and external customers, supporting various business units within the regional office. 
Specifically, the incumbent will undertake purchasing, scheduling, business and administrative support, reporting and data management and will contribute to the smooth, efficient and effective running of the National Services Business unit by displaying a high level of initiative combined with superior organisational and problem solving capability.

Main Responsibilities

•    Understand, deploy, and update systems and procedures in line with the national admin policies & practises for all facets of the role.
•    Maintain records and registers of documents, training, inductions, equipment, uniforms, vehicles, keys, assets, etc and liaise with counterparts in the broader organisation of Enersys to ensure relevant information is shared.
•    Assist managers with credit card statements, process and reconcile petty cash.
•    Invoice clients ensuring all chargeable activities are captured within advised systems and procedures.
•    Liaise with debtors on escalated / problem customer invoices, assist with credit applications as required.
•    Match, batch, code and process supplier invoices and related matters, verifying that all recommended payments are compliant, valid and accurate.
•    Manage incoming calls, redirect calls to right person, taking and promptly delivering accurate messages and keeping quality contact with callers on hold.
•    Monitor and order stationery and staff amenities, refill supplies daily, perform regular stock takes to ensure supplies do not run out.
•    Assist with data management and other support duties as required.
•    Liaise with and assist other Admin, Finance and HR and Field business units.
•    Assist with project-based work such as record keeping, submitting and verifying the accuracy and quality of hand over information such as Hand Over Packs. 
•    Track, monitor and escalate corrective actions within agreed timeframes; escalate and resolve anomalies and concerns without delay, especially where KPI’s or Service Level Agreements (SLAs) may be affected.
•    Continually make self-improvements and prepare yourself to meet further job requirements e.g. technology changes, as evidenced by increased effectiveness of job performed.
•    Have a customer centric approach to all communications and activities and aim to gauge customer experience and feedback with Enersys.
•    Verify staff timesheets, confirm project codes and liaise with Payroll Officer and HR Manager on queries.
•    Review contractor timesheets & invoices reconcile invoices and recommend for payment.
•    Assist with on-boarding new employees and contractors, ensure required licences and insurances are present and that all required paperwork is issued and returned.
•    Arrange staff medicals and inductions, ensure all documents associated with employment and engagement are returned to HR within timeframes advised.
•    Ensure that your role can function smoothly in your absence based on shared knowledge and updated procedures
•    Other Duties as required by the business

Ideal Candidate

Minimum Qualifications

•    Experience in a similar role for at least 2 years, professionally groomed, with a strong presence and professional manner.
•    Accounts payable background
•    Superior organisational and administrative skills.
•    Intermediate Excel, MS Word and PowerPoint and approximately 40wpm typing speed
•    Demonstrated ability to work independently and in a team with strong time management and prioritizing / organizational skills with the ability to manage multiple tasks and adhere to strict deadlines
•    Exemplary customer service, a ‘can do’ attitude and a proactive approach to problem solving and trouble shooting
•    Excellent communication, literacy, and numeracy skills
•    HSE or equivalent experience and training

 
Preferred Qualifications

•    Experience with and knowledge of SharePoint, Sales Force and ERM systems
•    Further training in relevant areas E.g. customer service, administration etc. 
•    Experience with Construction / building or electrical industries or similar background