Job Title:  Quality Manager

Job Purpose

The Plant Quality Manager is responsible for managing the Plant Quality Assurance activities and processes, including working with multiple internal groups (Operations, Supplier Quality, Customer Quality, etc.) to coordinate best manufacturing processes relative to quality objectives.  The Plant Quality Manager is responsible for tracking and acting on Plant KPIs (Scrap, Rework, Corrective Actions), coordinating processes relative to addressing non-conformances (problem statements, failure analysis, root cause), and auditing processes/activities to ensure adherence to standards including ISO. The position reports directly to the Senior Manufacturing Quality Manager with indirect reporting to the Plant Manager. Assistance to other departments / facilities is required on an as needed basis.

Essential Duties and Responsibilities

• Work directly with the plant staff to ensure quality systems are in place that meet customer expectations.
• Monitor plant operations and work with the plant staff to recommend and implement actions to improve plant operations.
• Ensure prompt responses to customer complaints, corrective action requests, etc. in support of continuous improvement activities.
• Work directly with initiatives such as EOS, SAP, etc. to ensure seamless integration into plant QA operations.
• Determine best practices for common processes and work with plant personnel to implement.
• Interface across Regional Quality Assurance areas (Customer, Supplier, System) to ensure process efficiencies with no duplication of effort.
• Ensure proper staffing and skillset of Plant QA personnel by working with HR, Project Managers, Marketing, etc. to understand customer requirements and program needs. 
• Other duties as assigned.

Supervisory Responsibilities

Direct supervision of the Plant Quality Assurance department.
 

Competencies

• Strong knowledge of quality management systems and their requirements.  Included here is the ability to learn and understand the requirements of alternate quality systems standards such as ISO 9000, ISO 14001, AS9100, TL9000, TS16949, ISO13485, etc.  
• Strong problem identification and problem-solving skills.
• Experience with Mechanical and Electrical assembly and test techniques.
• The ability to understand EnerSys roles, responsibilities, departments including Sales, Service, Purchasing, Engineering, Customers and Suppliers.
• Strong auditing, prioritization, and communication skills.
• Must be a problem solver, self-starter able to prioritize and balance multiple tasks with minimal supervision.
• Must be able to understand and become proficient in the business systems required to perform the duties and responsibilities of the position.  This includes ERP systems such as SAP, Oracle, PTC Windchill or similar.
• Must be able to interface with all levels of personnel including Management, customers, and auditors.
• Demonstrated high ethical standards to do the right thing the first time, every time.
• Detail oriented with the ability to handle multiple, changing priorities.

Qualifications

• Four-year degree in a Business or Technical program or equivalent experience.
• Five years of experience in a Quality Assurance environment with a minimum of 2-3 years management experience with direct reports.
• Solid knowledge of quality systems (ISO9001, ISO14001, etc.)
• Training in related techniques such as Six Sigma, SPC, Lean Manufacturing, etc. would be a plus.
• Excellent oral and written communications skills

Travel Requirements

• Travel to other Sites and Corporate Offices (30%)

General Job Requirements