Job Title:  Field Service Representative

Job Purpose

The Field Service Representative plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties.

Essential Duties and Responsibilities

• Travels to customer sites to evaluate, diagnose, and repair customer’s equipment including install, repair, and perform preventative maintenance to customer’s equipment to include flooded and sealed batteries, chargers and DC power distribution equipment (cable trays, battery racks and power cables)
• Interacts with all levels of people, both inside and outside the company
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
• Performs Preventative Maintenance inspections of customers batteries, chargers, battery handling equipment, and battery changing/charging area and records data
• Replaces defective parts, reassembles battery, and fuses lead parts with gas torch
• Diagnoses and repairs battery charging equipment
• Building batteries- when required in shop
• Removes and disassembles cells and inspects parts to detect defects
• Fills cells with acid solution and determines specific gravity of solution when required in shop.
• Waters, washes, cleans, and neutralizes customers’ batteries at customers’ location
• Operates material handling equipment per OSHA requirements
• Installs new or modified equipment at customers’ facility to ensure full functionality according to specifications
• Performs inspections and analyzes findings to determine source of problem, and recommends repair, replacement, or other corrective action
• Coordinates problem resolution with technical support, customer service, sales, and other personnel to expedite repairs
• Provides on-site technical assistance to help troubleshoot and repair equipment
• Maintains records of performance reports
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
• Occasionally download battery and charger data via a monitoring device and use the information to repair or correct battery/charger problems in accordance with the customer’s operation
• Maintains a safe, orderly and clean working environment- Clean warehouse in service area at the end of the day- when required in shop

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: One to two years’ industry related experience; or equivalent combination of technical education and industry experience.  

Language Skills: 

• Read and write, analyzes, and interprets general business periodicals, professional journals, technical procedures, and governmental regulations.  
• Write reports and business correspondence.
• Effectively present information and respond to questions from groups of managers, clients, customers and the general public.  

Mathematical Skills:

•  Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.  
• Apply concepts of basic algebra and geometry.

Reasoning Ability: 

• Define problems, collect data, establish facts and draw valid conclusions which lead to proper customer solutions.  
• Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Certificates, Licenses, Registrations: 

• Must complete Enersys Canada Inc. Service Representative Training Course within 6 to 12 months.  
• Must complete forklift training. 

Driving Ability:

• Operate various company vehicles types in a safe and competent manner.  
• Must have a valid driver’s license and a safe driving record.
• Must be at least 21 years of age to drive a company vehicle.  

Other Skills and Abilities:  Team player.  Excellent organizational skills.  Highly professional.

TRAVEL REQUIRED: Overnight travel will be necessary for training opportunities, company meetings, customer service calls and other circumstances as dictated by the supervisor.

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently exposed to fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock.  The employee is occasionally exposed to wet and/or humid conditions, outside weather conditions, extreme cold and extreme heat.  The noise level in the environment is usually moderate and occasionally may be loud.

General Job Requirements