Job Title:  Service Coordinator QC

Job Purpose

The Service Coordinator will schedules appointments, gives information to callers, and otherwise relieves officials of clerical work and minor administrative and business detail by performing the following duties.

Essential Duties and Responsibilities

• Improving service image & satisfaction
• Receiving service calls
• Dispatch service calls to techs one at a time
• Service time and utilization admin
• Service invoicing & customers’ credits
• Issuing credit applications to new customers & set-up new customers in BaaN
• New instructions to follow on Home Depot & Sobeys in-house program - TBA
• Administer PMA program/reports
• Reporting and maintain various monthly reports from Service Supervisor
• Coordinate service parts pickup for the service techs and customers
• Service Inventory Control
• Used equipment management admin
• Service call follow ups
• Service marketing support
• Arranging customers’ pick-up on scrap batteries and loaners
• Service reporting:  Log all service calls on our service request program in a timely manner
• Stock reordering :  Work-order forms and battery-order test sheets etc.
• Special service customer programs
• Satisfying customers with all Liability Certificates and Workers Compensation Clearance
• Organizes and maintains service file system and files correspondence and other records
• Prepares outgoing service mail and correspondence, including e-mail and faxes
• Maintains a safe, orderly, and clean working environment including maintenance & upgrade of the EnerSys Canada Service Request Program.
• Follows all company policies and procedures as listed, but not limited to:
• Warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000.
• Other duties as assigned.

Qualifications

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience:  High school diploma or general education degree; or three to six months related experience and/or training; or equivalent combination of education and experience. 
Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. 
Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry. 
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 
Computer Skills: Must be proficient in the use of PC based Windows applications such as Microsoft Office Word, Excel, Outlook, Access and Power Point; Internet Explorer; and other programs as deemed necessary by the manager. Order entry processing and inventory control through the BaaN system. 
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and toxic chemicals. The noise level in the environment is moderate. 
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to walk. The employee is frequently required to lift up to 10 pounds. The vision requirements include: close vision. 
COMPANY PROPERTY AND ASSETS: Must safeguard and protect all company property and assets in the employee’s immediate care or used in the daily performance of the job from theft, damage, vandalism, or other loss of value. 

General Job Requirements