Job Title: Customer Service Support

Requisition ID: 11141

Location:

Rotherham, ENG, GB, S66 8RW

Home-based Position: No

Regular/Temporary: Temporary

Job Type: Full Time

Job Description:

EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. We continue to grow in our industry by ensuring all employees possess the following core competencies: customer focused, team player, engaged, ethical, strong communication skills, and works safely.

This position will be focusing primarily on our Motive Power applications, which include industrial lift trucks and pallet jacks, rail equipment, mining equipment, and airline ground support equipment. Some of the motive power brands include Hawker, Ironclad, General Battery, and Fiamm. Wherever there is a need for motive power, EnerSys offers the perfect energy solution.

Job Purpose

Providing support to the service department and training new team members on EnerSys systems

Essential Duties & Responsibilities

Overseeing the work issued to the warehouse
Daily communication via telephone and email
Follow goods receipt process in SAP
Training other members of the team on SAP and FS360
Creating load lists for goods coming into the warehouse
Create daily despatches and manifests to create claims
Work closely with and support Service Controllers and other Customer Service Support

Knowledge / Experience

Ability to interact and communicate effectively
Basic Microsoft and excel and word skills

Skills / Competencies

Good communication skills and able to liaise with team members
Ability to promote teamwork within the department

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/Minority/Female/Vets/Disabled

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