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Job Title:  Service Administrator

Requisition ID:  11362
Location: 

Rotherham, ENG, GB, S66 8RW

Home-based Position:  No
Regular/Temporary:  Regular
Job Type:  Full Time
Job Description: 

EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.  

This position will be focusing primarily on our Energy Systems line of business, which include telecommunications, IT, uninterruptible power supplies (UPS), utilities and switchgear, security, emergency lighting and general electronics. Some of the reserve power brands include PowerSafe,DataSafe, and Genesis. Our extensive product range serves a variety of reserve power applications and consistently delivers the most effective, powerful and reliable batteries available.

 

Job Purpose

Daily communication with customers and colleagues to ensure enquires and queries are dealt within a timely manner.

Essential Duties and Responsibilities

  • Answering the telephone professionally
  • Dealing with customer enquiries and queries
  • Entering service jobs onto the system and following up
  • Responding to customer and colleague emails
  • Provide customers with updates on the progress of service jobs
  • Liaise with colleagues to ensure acceptable service levels to customers
  • Creation and management of orders
  • Data collection and input of data for service reports in excel

Qualification

  • Numerate and literate – GCSE passes in Mathematics and English Language would be desirable

Knowledge / Experience

  • Experience in customer service
  • PC literate with knowledge of Microsoft and word

Skills / Competencies

  • Enthusiastic individual with a responsible attitude
  • Common sense approach, with good interpersonal skills
  • Attention to detail
  • Able to be a team player
  • Ability to work under pressure
  • Able to communicate effectively

 

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

 

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