Job Title:  Service Technician II

Role Overview

The positions’ primary purpose is to work as part of the Services team to provide a level of technical services relating to Motive Power Battery building and Motive Power service to Enersys quality standards, and that all stakeholders’ expectations are met in a safe & efficient manner.

Main Responsibilities

• Account for all stock under your control, maintain and report accurate stock levels, verify inventory by comparing to physical counts of stock, investigate discrepancies or adjust errors
• Ensure all labour, materials, products, parts, used on service or warranty jobs are booked out by computer or manual systems 
• Use equipment provided including forklift equipment in accordance with manufacturers recommendations and as per safety guidelines
• Liaise with courier and delivery companies where required 
• When required, pack and unpack goods in an orderly and accessible manner or according to advised systems
• Mark stock items using identification tags, stamps or other labelling equipment as required
• Complete maintenance logs and conduct daily / weekly inspections as requested on Stores equipment and facilities and motor vehicle, e.g. forklift, trolleys, pathways, exit access etc to ensure that compliant and safe operating standards are maintained
• Clean and maintain supplies, tools, equipment, and storage areas to ensure compliance with safety and company regulations
• Determine proper storage methods in vehicle , identification and stock location based on turnover, environmental factors, and physical capabilities of facilities
• Keep records on the use and/or damage of stock or stock handling equipment
• Examine and inspect stock items for wear or defects, reporting any damage to supervisor
• Keep service vehicle in good order, clean and report any damage or issue to supervisor
• Advise supervisor when service vehicle is due for maintenance service
• Dispose of damaged or defective items, or return them to vendors as directed
• Prepare and maintain records and reports of inventories, lists, shortages, shipments, expenditures, and goods used or issued from your service vehicle
• Confer with purchasing personnel and vendors regarding stock procurement and availability
• Recommend disposal of excess, defective, or obsolete stock in your vehicle
• Use safe handling methods when handling any equipment
• Provide assistance or direction to other staff when time permits within reason
• Rebuilding of Motive Power Batteries as required by following the provided bill of materials to ensure all batteries and chargers are built to meet customer expectations and to EnerSys quality standards
• Servicing and testing of Motive Power batteries as required 
• Assist in identifying Non-Conforming Product (NCP) and ensuring it is moved to a quarantined area when identified and cannot be misused in production
• Follow battery maintenance programs to ensure all battery products are kept at a high state of charge to prolong battery shelf life 
• Take part in various projects or initiatives as assigned by management including continuous improvement programs
• Assisting in stocktakes including investigating causes for inaccurate stock levels
• General Housekeeping ensuring that warehouse areas and motor vehicle are kept clean and stock is put away

Minimum Qualifications

• 4-6 years of previous customer service experience in field support
• Basic knowledge of Microsoft Office and the Internet
• Basic mechanical aptitude
• Previous experience working with hand and power tools
• Able to read with comprehension and write documents (such as customer correspondences, memos, and reports) in English
• Able to perform basic math such as add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals
• Able to solve simple equations
• Experience should be substantively in the Electrical related field
• High School Diploma or equivalent

Preferred Qualifications

• Certificate/Diploma in Mechanical/Electronic/ Electrical or related if the application for location
• A basic electrical understanding
• The use of test equipment and reading schematics
• Hands-on job experience
• Experience should be substantively in the Electrical related field where applicable

Ideal Candidate

• A Current Australian Driver’s Licence – preferably MR level
• Forklift Licence
• Good communication, literacy and numeracy skills
• Basic skills in: Problem solving, Organisation, Communication & interpersonal skills, and Computer literacy – Microsoft Office / Windows environment
• Ability to prioritise workload
• Ability to work as part of a team, with or without supervision
• Truck license to operate Hino 300 (desired, not essential)
• Some technical or trades background would be advantageous to enable the candidate, with appropriate training, to be able to support the Motive Power activities, in particular the building and transportation of batteries for Motive Power customers.
• Practical experience in general workplace safety
• Computerised systems experience
• Physically fit 
• Manual handling and OHS knowledge
• Good numeracy skills
• Delivery of excellent customer service and a proactive approach to problem solving
• Good communication skills
• Able to multi-task and time-manage effectively
• Results orientation and ability to achieve desired results in a professional manner within agreed deadlines
• Flexibility with working hours including the ability to work after hours and travel interstate when and if required with reasonable notice
• Be committed to excellence and generate a high quality of work
• Possess good vision (may be corrected vision), the ability to see colour, and the ability to hear and communicate in English

Core Competency

Functional Competencies